Business Development (Startups & VCs)

About Tandem

The way office space works and the industry behind it is getting completely flipped on its head right now. We are in the middle of a MAJOR disruption driven by two things:

1. Over 50% of office space is currently sitting empty in US cities.
2. Hybrid and remote work are here to stay. The five-days-in-the-office workweek is going away forever for many, many, many jobs.

Tandem is a marketplace tech company solving these problems by enabling the next generation of office space. Check us at out tandem.space - you’ll see hundreds of spaces on our marketplace. We match, service and enable companies every day to find their perfect office space, and we’re just getting started.

We’re a small, experienced team - currently we have 15 full time employees. Tandem has an all-star founding team, and you would work directly with the co-founders, who previously worked at Google and Bain & Company.

What we’re looking for

We’re looking for a Business Development hustler to join our team and help the next generation of venture-backed startups find their perfect office space. This role will be responsible for managing our pipeline of hundreds of startups looking for office space in both San Francisco / New York and be our customers’ main point of contact in their office search journey.

This role will report directly to one of Tandem’s founders. The ideal candidate is a self-starter with a strong track record in high-touch, customer-facing operations teams.

Your role

• Be the face of Tandem to potential customers, developing a keen sense for each individual company’s search requirements, staying in consistent touch with them throughout their office search experience.
• Implement systems to ensure that the spaces that are the best fit for each customer are surfaced to them in a clear and timely manner.
• Help customers utilize Tandem’s software to schedule, attend, and provide feedback on office tours.
• Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp).
• Lead onboarding calls with customers to educate them on the office search process & help them find options to tour.
• Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner.
• Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers).

You may be a fit if…

• You are a business athlete — equally dangerous across various sales, operations, customer success, and product oriented tasks. There is not problem you aren’t excited to tackle.
• You get energized by being around early-stage founders and VCs that are pioneering the next wave of technological disruptions.
• You are able not just stay organized yourself, but create systems that allow others to stay organized as well — at any given time, you may be responsible for servicing 50+ customers, so it’s paramount that you take pride in not letting details slip through the cracks.
• You are a self-starter who loves to sink their teeth into new problems and get shit done.
• You understand that the little things matter and take pride in developing experiences that surprise and delight.
• You love showing empathy to customers, going out of your way to make their day.
• You are excited about working collaboratively with cross-functional teams to figure out how to scale a century old industry that has never been taken online.

Preferred Qualifications

• 1-3 years of experience in sales / customer service / operational roles
• Prior experience working in a fast-paced startup
• Track record of success in improving customer experiences
• Excellent listener

Location - SF or NYC

You would be primarily working out of one of our two offices (SF & NYC). We’re a hybrid company and ask everyone to come in 3 days per week, but much of the team is there every day.